Davinci IQ2 Accessory - IQ2 Pearl

Shipping & Delivery

Shipping Costs

WE OFFER FREE STANDARD SHIPPING ON ALL ORDERS OVER $100 AUSTRALIA WIDE

We have 2 shipping rates which are as follows:

‣ $12.50 - Standard Shipping
‣ $15.00 - Express Shipping

Shipping Restrictions

We do not ship outside of Australia.We use Australia Post for all of our orders.

When will my order be Shipped?

Orders are shipped daily on weekdays from either our Victorian warehouse in Cambellfield or our Canberra location - depending on which has stock and is closest to the shipping address. (excluding public holidays).

Express post orders placed before 2pm Tuesday to Friday, will leave our warehouse the same day.  Express orders placed after 2 pm will be shipped the following business day (excl. weekends).

Standard Orders with standard shipping will be processed after express orders, and there may be a dispatch delay on these depending on the number of express orders, which take priority.

Shipping Updates

We’ll send you an email when we have sent your order, but you can also login to your account and check your order status, we’ll include the tracking number in your shipping confirmation email.

All shipping updates will be shown on the carriers website.

Will my order be shipped discreetly and unmarked?

Of course! We pack and send all orders in plain, generic packaging. You can get your order shipped to your workplace and there won’t be any branding that says Vapes Online. We continue to maintain our discreet and unmarked packaging to give you confidence when ordering from our site. The sender's name will be V Online and we ship like regular parcels with Australia Post.

What happens if I’m not home when my order is delivered?

For proof of delivery reasons, we require a signature upon delivery. If no one is home to sign for your parcel, and there is not a safe place for the postie to leave it, it will be taken to your closest Australia Post outlet. A postcard should be left for you, letting you know where to pick up your parcel from, but if not, you can still track your parcel’s location online.

Your Details

Please ensure that you check that your address details are accurate and correct when placing an order so that it can be delivered. It’s also important that you use your real name on your order – If the parcel is for any reason undeliverable and goes to a post office, you will need an ID in that name to collect your parcel.

How will I know if my order has been sent to me?

We’ll send you a shipping confirmation email with your tracking number once your order has been shipped. You can also log into your account which will show you the status of your order at any time.

I haven’t received my order yet, where is it!?

We try to make our delivery estimates as accurate as possible. Keep in mind though, that deliveries can be delayed in the post, especially around busy times.

Allow extra time for public holidays. Please check the status of your order on the carrier's website using your tracking details provided by email.

Returns

Return to Sender

If a parcel is undeliverable or not collected from a delivery centre, it will be returned to the sender. We will contact you if we receive your order back to let you know. Please respond in a timely manner to ensure this is resent as soon as possible.

Returns

Policy is in addition to customers rights that you may have under Australian Consumer Law.
Please ensure you take care to do your research and make an informed decision to select the correct item when ordering. If you have any questions about any of our items, please contact us.

Damaged in Transit:

• If an item arrives damaged or faulty, please contact us via the 'Get in Touch' link in the footer below as soon as possible, so that our customer support team can assist you with a replacement, exchange or refund.
• Claims must be made within 14 days of purchase, and be supported with photographic or video evidence.

Change of Mind:

• We are not required to provide a refund for Change of Mind purchases - exchange or credit only.
• We do not accept Change of Mind returns at all on used vaporisers or used smoking paraphernalia. Brand new and unused items Only
• Returned at customers expense

Faulty Goods:

• Must be provided with Photographic evidence
• We may ask for item to be sent back for inspection and assessment
• Can be refunded or exchanged.
• Any associated costs with returning items are covered by Vapes Online.

Vaporizer Return Policies

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@vapesonline.com.au

Cleaned Items: If returning a vaporizer for testing for faults, or for warranty repair or replacement, the device must be thoroughly cleaned, and free of all substance residue and odour, in order for us to accept the return. Failure to comply with this may result in voiding of your warranty, or rejecting the return.
All faulty items are inspected and if need be, sent to the manufacturer for assessment and repairs if possible.
We will notify you once we’ve received and inspected your return, and let you know the outcome of the assessment.

Refund or Exchange: Once an item has been assessed and deemed to be faulty, you are able to choose from a refund or an exchange.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@vapesonline.com.au